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Complaint Policy

Florida Teachers of Tomorrow strives to be fair, unbiased, and consistent in the implementation of all program policies, procedures, and actions.  We will make every effort to mitigate any issue that may arise during your enrollment in the Certification Program.  However, if a customer is not satisfied, they reserve the right to file a complaint.

Florida Teachers of Tomorrow will receive formal complaints via writing either by mail, fax, email or electronic website submission. Florida Teachers of Tomorrow will not respond to any anonymous complaints. A response is sent via email within 10 business days of acknowledgement that the complaint was received and under review by a team of directors. The email will also indicate that an investigation is going to be opened and the sender will receive a written response within 30 business days of receipt of complaint.

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